Orange County Medicaid Resources
Orange County Medicaid is part of Florida's statewide Medicaid program. Residents of Orlando, Apopka, Ocoee, Winter Park, Winter Garden and other Orange County communities use Florida Medicaid resources for applications, eligibility, renewals, managed care and covered services.
Orange County is part of Florida Medicaid Region E. Region E includes Brevard, Orange, Osceola and Seminole counties under the current Statewide Medicaid Managed Care regional structure.
This guide focuses on Orange County Medicaid resources, the county's Medicaid region, important Medicaid phone numbers, MyACCESS assistance and Florida Department of Health in Orange County locations.
Orange County Medicaid Region
Orange County is in Florida Medicaid Region E.
Region E includes:
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Brevard County
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Orange County
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Osceola County
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Seminole County
Florida changed from its previous 11-region structure to nine lettered regions, A through I, beginning in February 2025. Orange County is now part of Region E.
Your Medicaid region can be important because Medicaid managed care plans operate by region. Most Florida Medicaid recipients are enrolled in a managed care health plan.
Orange County Medicaid Managed Care
If you receive Medicaid in Orange County, your managed care plan can affect which doctors, specialists, hospitals, pharmacies and other healthcare providers you can use.
Before making an appointment, verify that the provider accepts your specific Florida Medicaid managed care plan. Provider participation can change.
For assistance choosing or changing a Medicaid managed care plan, contact Florida Medicaid Choice Counseling.
Medicaid Choice Counseling: 1-877-711-3662
TTY: 1-866-467-4970
Florida Medicaid's managed care resources provide information about available plans and enrollment.
Applying for Medicaid in Orange County
Orange County residents can apply for Florida Medicaid through MyACCESS, Florida's online benefits portal.
MyACCESS allows Floridians to apply for Medicaid, check eligibility information, manage cases, renew benefits and submit documents.
MyACCESS Phone Number
MyACCESS Customer Call Center:
850-300-4323
Hours: Monday-Friday, 8 a.m.-5 p.m.
Florida Relay: 711
TTY: 1-800-955-8771
MyACCESS Online
Use the official MyACCESS website to:
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Apply for Medicaid
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Check whether you may qualify
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Manage your Medicaid case
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View application information
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Renew benefits
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Upload documents
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Find a Community Partner
MyACCESS Community Partners can provide no-cost assistance to people applying for Medicaid and other benefits.
Orange County Medicaid Renewal
Medicaid recipients should monitor their MyACCESS account and mail for renewal notices and requests for additional information.
If you receive a request for documents or verification, follow the instructions provided by Florida Medicaid or MyACCESS.
For questions about your MyACCESS case:
850-300-4323
An online MyACCESS account can also allow users to view application status and renew benefits.
Florida Medicaid Help Line
For general Medicaid questions, Orange County residents can contact the Florida Medicaid Help Line.
Florida Medicaid Help Line:
1-877-254-1055
TDD:
1-866-467-4970
Florida's Agency for Health Care Administration identifies 1-877-254-1055 as the Medicaid Contact Center for general Medicaid information and questions involving Medicaid plans and services.
Orange County Medicaid Important Phone Numbers
MyACCESS Customer Call Center 850-300-4323
Florida Medicaid Help Line 1-877-254-1055
Medicaid TDD 1-866-467-4970
Medicaid Choice Counseling 1-877-711-3662
Choice Counseling TTY 1-866-467-4970
For Medicaid eligibility questions, applications and case information, MyACCESS is an important starting point.
Florida Department of Health in Orange County
The Florida Department of Health in Orange County (DOH-Orange) operates community health centers and public-health programs throughout Orange County.
Main DOH-Orange Phone: 407-858-1400
DOH-Orange provides services at multiple locations, including immunizations, HIV/AIDS services, STI/STD services, tuberculosis services, WIC, family planning and prenatal services, pediatric dental services and vital statistics.
The county health department is separate from the Medicaid eligibility system. For Medicaid applications, eligibility, renewals and case issues, use MyACCESS or the appropriate Florida Medicaid contact.
Central Health Center — Building 1
Florida Department of Health in Orange County
832 W. Central Blvd.
Orlando, FL 32805
Phone: 407-858-1400
Hours: Monday-Friday, 8 a.m.-5 p.m.
Services listed at this location include:
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HIV/AIDS
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Immunizations
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STI/STD services
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Tuberculosis
Specific programs may have different hours and telephone numbers.
Central Health Center Important Numbers
Immunizations: 407-723-5004
STI/STD services: 407-858-1445
HIV/AIDS — Sunshine Care: 407-858-1437
Pulmonology: 407-858-1446
South Side Health Center
6101 Lake Ellenor Drive
Orlando, FL 32809
Phone: 407-858-1400
Services listed at this location include:
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Prenatal services
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WIC
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Epidemiology
DOH-Orange specifically lists prenatal services among the programs available through this location.
Apopka Health Center
1111 N. Rock Springs Road
Apopka, FL 32712
Phone: 407-858-1494
Primary listed service: Women, Infants and Children (WIC).
Eastside Health Center
12050 E. Colonial Drive, Building A
Orlando, FL 32826
Phone: 407-858-1494
Primary listed service: Women, Infants and Children (WIC).
Hoffner Health Center
5449 S. Semoran Blvd.
WIC: Suite 18C
Dental: Suite 19B
Orlando, FL 32822
Phone: 407-858-1479
Services listed include:
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Pediatric dental
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WIC
Lila Mitchell Health Center
5151 Raleigh St., Suite B
Orlando, FL 32811
Phone: 407-723-5004
Primary listed service: Women, Infants and Children (WIC).
Ocoee Service Center
475 Story Road, Suite 1
Ocoee, FL 34761
Phone: 407-723-5292
This location provides environmental and community health services, including laboratory services, public-health programs, regulatory services and the Bellies, Babies & Beyond program.
Environmental Public Health: 407-858-1497
Orange County Vital Statistics
Vital Statistics — Central Health Center, Building 2
807 W. Church St.
Orlando, FL 32805
Phone: 407-858-1460
The location provides birth and death certificate services. Vital records may be useful when documentation is needed for certain applications or other official purposes.
Orange County Medicaid and Community Health Resources
Orange County Medicaid recipients may use local health department services in addition to their Medicaid resources.
Community health department services listed by DOH-Orange include:
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Immunizations
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Pediatric dental services
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Family planning
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Prenatal services
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HIV/AIDS services
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STI/STD services
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Tuberculosis services
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WIC
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Vital statistics
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Public-health programs
Availability varies by location. Contact the health department before visiting to confirm that the service you need is offered at that location and whether an appointment is required.
Orange County Medicaid Resources at a Glance
Medicaid Region Region E
Region E counties Brevard, Orange, Osceola & Seminole
MyACCESS Online Medicaid application and case management
MyACCESS phone 850-300-4323
Florida Medicaid Help Line 1-877-254-1055
Medicaid TDD 1-866-467-4970
Medicaid Choice Counseling1 -877-711-3662
Main DOH-Orange 407-858-1400
Central Health Center 832 W. Central Blvd., Orlando, FL 32805
South Side Health Center 6101 Lake Ellenor Drive, Orlando, FL 32809
Apopka Health Center 1111 N. Rock Springs Road, Apopka, FL 32712
Eastside Health Center 12050 E. Colonial Drive, Building A, Orlando, FL 32826
Hoffner Health Center 5449 S. Semoran Blvd., Orlando, FL 32822
Ocoee Service Center 475 Story Road, Suite 1, Ocoee, FL 34761
Vital Statistics 807 W. Church St., Orlando, FL 32805
Vital Statistics phone 407-858-1460
Orange County Medicaid FAQs
What is the Orange County Health Department phone number?
The main Florida Department of Health in Orange County phone number is:
407-858-1400
Where is the Orange County Health Department located?
The Central Health Center, Building 1, is located at:
832 W. Central Blvd.
Orlando, FL 32805
Phone: 407-858-1400