Duval County Medicaid Resources
If you live in Duval County, Florida, this guide can help you find Florida Medicaid application assistance, local Medicaid resources, hospitals, community health centers, health departments, transportation services, and organizations that may help with healthcare and other basic needs.
Florida Medicaid is a statewide program, so eligibility rules, applications, renewals, and many Medicaid policies are statewide. However, the healthcare providers, hospitals, transportation options, community health centers, and assistance organizations available to you can be very different in Duval County.
This page focuses on the Jacksonville and Duval County resources Medicaid recipients can use.
Important: Ask Medicaid Florida is an independent informational resource. It is not the Florida Agency for Health Care Administration (AHCA), Florida Department of Children and Families (DCF), or a Medicaid managed-care plan. Always verify current eligibility, benefits, provider participation, hours, and appointment availability directly with the appropriate organization.
Duval County Medicaid at a Glance
County: Duval County, Florida
Largest city: Jacksonville
Medicaid managed-care region: Region B
Florida Medicaid: Statewide program administered by AHCA
Medicaid application system: MyACCESS Florida
Florida Medicaid Help Line: 1-877-254-1055
Duval County Department of Health: 904-253-1000
United Way 2-1-1: 211 or 904-632-0600
Most Florida Medicaid recipients receive services through the state's Statewide Medicaid Managed Care program. AHCA administers Medicaid and oversees the statewide managed-care system.
Is Duval County Medicaid Different From Florida Medicaid?
Duval County does not have its own separate Medicaid program.
Florida Medicaid establishes statewide rules for:
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Medicaid eligibility
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Applications
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Renewals
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Covered services
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Managed care
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Appeals
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Medicaid administration
However, living in Duval County can affect your practical access to healthcare.
For example, your local Medicaid experience may depend on:
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Which managed-care plans serve Duval County
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Which doctors participate in your plan
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Which dentists participate in your dental plan
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Which hospitals participate in your network
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Availability of specialists
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Community health centers
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Public-health services
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Local food and housing assistance
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Local senior and disability services
This distinction is important.
Your Medicaid eligibility is primarily statewide. Your access to healthcare is often local.
How to Apply for Medicaid in Duval County
Duval County residents generally apply for Florida Medicaid through the state's MyACCESS Florida system.
MyACCESS is used for applying for and managing several Florida public-assistance programs, including Medicaid.
When applying, you may need to provide information about:
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Household members
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Income
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Age
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Pregnancy
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Disability
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Citizenship or immigration status, when applicable
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Other health insurance
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Other information required for your particular Medicaid category
Apply online
Use the official MyACCESS Florida website to start or manage an application.
MyACCESS Florida
Need help with your application?
Florida Medicaid's statewide Help Line is: 1-877-254-1055
AHCA states that the Medicaid Help Line is available Monday through Friday, 8 a.m. to 5 p.m. Eastern Time.
Jacksonville DCF / MyACCESS Assistance
For Duval County residents who need in-person assistance with Florida public-assistance programs, Jacksonville has a Department of Children and Families service center.
Florida Department of Children and Families — Jacksonville Service Center
4080 Woodcock Drive
Jacksonville, FL 32207
The Jacksonville service center is associated with public-assistance services, including MyACCESS-related assistance. Before traveling to an office, verify the current address, hours, and services through the official Florida DCF/MyACCESS system because government office information can change.
Department Family & Children Services
Important: A local DCF service center is not a substitute for checking your online MyACCESS account. Important Medicaid notices, requests for information, and deadlines should be reviewed carefully.
Florida Medicaid Eligibility for Duval County Residents
Medicaid eligibility is based primarily on Florida's statewide Medicaid eligibility rules, rather than a separate Duval County standard.
Different Medicaid categories have different requirements.
Potential eligibility groups can include:
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Children
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Parents and caregivers
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Seniors
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People with disabilities
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SSI recipients
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People who need long-term-care services
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Other qualifying groups
The income limits and other requirements depend on the particular Medicaid category. If you do not qualify under one category, you may potentially qualify under another.
For that reason, don't assume that being denied one type of Medicaid automatically means you cannot receive any Medicaid coverage.
Duval County Medicaid Managed Care Plans
Duval County is part of Florida Medicaid's Region B.
Region B includes Duval and numerous surrounding North Florida counties.
Most Medicaid recipients receive services through a managed-care plan. AHCA explains that most Florida Medicaid recipients are enrolled in a health plan through Statewide Medicaid Managed Care.
Your managed-care plan can affect which:
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Doctors you can use
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Specialists you can see
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Hospitals you can use
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Pharmacies you can use
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Behavioral-health providers you can access
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Other healthcare providers are available
Important provider warning
A doctor's office saying: "We accept Medicaid" does not necessarily mean that the office accepts your particular Medicaid managed-care plan.
Before scheduling an appointment, ask:
"Do you currently accept my specific Florida Medicaid plan?" Also ask whether the provider is accepting new patients.
Medicaid Doctors in Jacksonville and Duval County
Duval County has a large healthcare system with primary-care practices, specialists, community health centers, hospitals, academic medical centers, and federally qualified health centers.
When looking for a Medicaid doctor:
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Start with your Medicaid plan's provider directory.
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Search for the type of provider you need.
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Call the doctor's office.
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Confirm participation in your specific plan.
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Ask whether the provider is accepting new Medicaid patients.
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Confirm whether a referral is required.
Provider directories can become outdated, so calling the provider is particularly important.
Community Health Centers in Duval County
Community health centers can be particularly useful for Medicaid recipients, uninsured residents, and people who need affordable primary care.
Agape Family Health operates multiple Jacksonville-area community health locations.
Downtown Jacksonville
Agape Community Health Center, Inc.
120 King Street
Jacksonville, FL 32204
Phone: 904-760-4904
North Jacksonville
Agape Family Health
1680 Dunn Avenue
Jacksonville, FL 32218
Phone: 904-760-4904
West Jacksonville
Agape Community Health Center
5460 Blanding Boulevard
Jacksonville, FL 32244
Phone: 904-760-4904
South Jacksonville
AGAPE Clinic
3101 University Boulevard South, Suite 200
Jacksonville, FL 32216
Phone: 904-760-4904
Agape's Jacksonville network provides community-based healthcare services. Call before visiting to confirm current services, Medicaid participation, accepted plans, and appointment availability.
Duval Family Health Center / Sulzbacher
Duval Family Health Center, the health division of Sulzbacher, provides healthcare services to people throughout Jacksonville.
Services include:
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Primary care
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Behavioral health
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Dental care
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Women's health
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Specialty medical care
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Substance-use services
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Medical respite
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Medication services
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Vision care
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Outreach and mobile healthcare
The organization states that it provides care regardless of whether someone has insurance or can afford to pay.
Sulzbacher Downtown / Duval Family Health Center
611 E. Adams Street
Jacksonville, FL 32202
Phone: 904-359-0457
Sulzbacher Village
5455 Springfield Boulevard
Jacksonville, FL 32208
Phone: 904-394-4950
Sulzbacher Beaches
850 6th Avenue South, Suite 500
Jacksonville Beach, FL 32250
Phone: 904-224-3550
Florida Department of Health in Duval County
The Florida Department of Health in Duval County (DOH-Duval) operates multiple community health locations throughout Jacksonville.
DOH-Duval provides services that include:
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Children's health
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Women's health
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Prenatal care
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Family planning
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Immunizations
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Dental services
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WIC
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HIV services
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STI testing and treatment
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Behavioral health
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Health education
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Other public-health programs
DOH-Duval says its health centers and clinics provide pediatric, women's health, dental, maternity, family-planning, immunization and communicable-disease services. Main phone: 904-253-1000
DOH-Duval Central Health Plaza
515 West 6th Street
Jacksonville, FL 32206
Phone: 904-253-1000
The Central Health Plaza includes several services and programs.
Center for Women and Children
Services include:
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Maternity/prenatal care
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Pediatric care
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Pregnancy testing
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Family planning
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Immunizations
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Healthy Start referrals
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Well-woman care
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STI testing and treatment
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WIC
Phone: 904-253-1080
Comprehensive Care Center
Services include:
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Behavioral health
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Counseling
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HIV testing
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HIV/AIDS medical care
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Pregnancy testing
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STI testing and treatment
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Case management
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Peer navigation
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Pharmacy services
Phone: 904-253-1040
South Jacksonville Health Services
3225 University Boulevard South
Jacksonville, FL 32216
Services include:
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Children's health
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Pediatric care
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Prenatal care
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Pregnancy testing
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Family planning
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Women's health
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Immunizations
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Child dental services
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STI testing and treatment
For appointments, DOH-Duval lists 904-253-1130 for the health services location. The location also houses a children's dental center and immunization services.
Medicaid Hospitals in Jacksonville
Duval County has several major hospitals and medical centers.
Examples include:
UF Health Jacksonville
655 West 8th Street
Jacksonville, FL 32209
Phone: 904-244-0411
UF Health Jacksonville is an academic medical center in Jacksonville and includes the TraumaOne program.
Baptist Medical Center Jacksonville
800 Prudential Drive
Jacksonville, FL 32207
Phone: 904-202-2000
Baptist Medical Center South
14550 Old St. Augustine Road
Jacksonville, FL 32258
Phone: 904-271-6000
Ascension St. Vincent's Riverside
1 Shircliff Way
Jacksonville, FL 32204
Phone: 904-308-7300
Ascension St. Vincent's Southside Hospital
4201 Belfort Road
Jacksonville, FL 32216
Phone: 904-296-3700
Mayo Clinic Jacksonville
Mayo Clinic's Jacksonville campus is located in the southeast Jacksonville area and provides extensive specialty and medical services.
Verify Medicaid participation
Hospital participation in Medicaid can depend on the Medicaid plan and the particular service. Before receiving non-emergency care, contact your Medicaid plan and the hospital to confirm coverage and network participation.
For a medical emergency, call 911 or go to the nearest emergency department.
Medicaid Transportation in Duval County
Start with your Medicaid managed-care plan when you need Medicaid-covered medical transportation. Ask your plan how to schedule a ride and what advance notice is required.
Do not assume that JTA public transportation automatically serves as Medicaid transportation. These are different programs.
JTA Connexion
For eligible people with disabilities and transportation-disadvantaged residents, the Jacksonville Transportation Authority (JTA) Connexion program provides destination-to-destination shared transportation.
Connexion serves eligible riders within Duval County.
Eligibility can be based on ADA or Transportation Disadvantaged criteria.
Connexion Eligibility Center
100 North Myrtle Avenue, Building 2
Jacksonville, FL 32204
Eligibility: 904-265-6001
Reservations: 904-265-6999
Customer service: 904-265-8928
Florida Relay: 800-955-8771 or 711
Applications and eligibility information are available through JTA.
Connexion Plus
Connexion Plus provides private, same-day, door-to-door transportation for eligible Connexion customers throughout Duval County.
JTA states that eligible Connexion customers can use Connexion Plus and should call at least two hours before the requested pickup time.
Reservations: 904-404-0848
Because fares and program rules can change, verify current pricing directly with JTA.
Medicaid Transportation vs. JTA Transportation
These should not be confused.
Medicaid transportation
Generally arranged through the Medicaid recipient's managed-care plan or applicable Medicaid transportation process for eligible healthcare trips.
JTA Connexion
A local accessible transportation service for eligible people with disabilities and transportation-disadvantaged residents. A person could potentially use one, the other, or another transportation option depending on eligibility and the purpose of the trip.
Local Assistance Organizations in Jacksonville
Medicaid recipients sometimes need more than medical care.
Problems involving food, housing, utilities, transportation, homelessness, disability services, or financial emergencies can directly affect someone's ability to maintain healthcare.
Several Jacksonville organizations can help connect residents with community resources.
United Way 2-1-1
Dial 211
or
904-632-0600
United Way 2-1-1 provides information and referrals for resources involving:
DOH-Duval lists 2-1-1 as a 24-hour information and referral resource.
Catholic Charities Jacksonville
Catholic Charities Bureau, Inc. Jacksonville Regional Office
6 E. Bay Street, Suite 500
Jacksonville, FL 32202
Phone: 904-354-4846
Catholic Charities' Jacksonville regional office provides various community assistance programs, including emergency financial assistance and other social-service resources. Call before visiting to determine whether you qualify for the particular program you need.
Downtown Ecumenical Services Council
Downtown Ecumenical Services Council
215 N. Ocean Street
Jacksonville, FL 32202
Phone: 904-358-7955
DESC provides community assistance and referrals and may have emergency financial assistance programs, subject to eligibility and available resources.
Clara White Mission
613 W. Ashley Street
Jacksonville, FL 32202
Phone: 904-354-4162
Clara White Mission provides community services including food assistance and support for people experiencing homelessness and other needs.
Jacksonville Area Legal Aid
Legal problems can sometimes affect Medicaid recipients, particularly when a person needs help with housing, benefits, disability issues, or other civil legal matters.
Jacksonville Area Legal Aid is one of the local organizations identified by the Florida Department of Health in Duval County among community partners serving local residents.
Eligibility for legal assistance varies, so contact the organization directly.
Medicaid Resources for Seniors
Duval County has numerous organizations serving older adults.
Potential local resources include:
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ElderSource
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Senior centers
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Aging services
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Transportation programs
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Medicare assistance
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Community health centers
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Long-term-care resources
The City of Jacksonville's senior-services resources include ElderSource and other aging-service organizations.
Medicaid can be particularly important for seniors who need long-term-care services.
If you are investigating Medicaid for nursing-home care or home-based services, do not rely on a general income-only test. Long-term-care Medicaid has additional eligibility rules.
Medicaid Resources for Children
Families in Duval County can use Medicaid and other children's healthcare resources for:
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Pediatric care
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Immunizations
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Vision services
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Behavioral health
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Specialty care
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Preventive services
The Florida Department of Health in Duval County operates children's health programs and pediatric services, while local community health centers also provide children's healthcare. Parents should also investigate Florida KidCare if their child does not qualify for Medicaid.
Pregnancy Medicaid Resources in Jacksonville
Pregnant women who believe they may qualify for Medicaid should apply as soon as possible.
Local Duval County resources include:
DOH-Duval Center for Women and Children
515 W. 6th Street
Jacksonville, FL 32206
904-253-1080
Services include pregnancy testing, prenatal/maternity care, pediatric care, family planning and related women's health services.
DOH-Duval South Jacksonville
3225 University Boulevard South
Jacksonville, FL 32216
The location provides maternal/prenatal care, pregnancy testing and women's health services.
Healthy Start
The Florida Department of Health in Duval County also provides Healthy Start-related services and referrals.
Medicaid Dental Resources in Duval County
Dental access is an important issue for many Medicaid recipients.
Local resources include:
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Medicaid dental plan provider directories
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DOH-Duval dental services
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Community health centers
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Pediatric dental programs
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Community organizations offering dental assistance
DOH-Duval's South Jacksonville location includes a children's dental center, while the Central Health Plaza's Comprehensive Care Center provides dental services for HIV/AIDS patients.
Always confirm that the dental provider accepts your current Medicaid dental plan.
What to Do If You Cannot Find a Medicaid Doctor
Dental access is an important issue for many Medicaid recipients.
Local resources include:
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Medicaid dental plan provider directories
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DOH-Duval dental services
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Community health centers
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Pediatric dental programs
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Community organizations offering dental assistance
DOH-Duval's South Jacksonville location includes a children's dental center, while the Central Health Plaza's Comprehensive Care Center provides dental services for HIV/AIDS patients.
Always confirm that the dental provider accepts your current Medicaid dental plan.
Duval County Medicaid Emergency Resources
A Medicaid question should never delay emergency medical treatment.
Medical emergency
Call 911 or go to the nearest emergency department.
Mental-health crisis
Call or text 988 for the Suicide & Crisis Lifeline.
Community assistance
Dial 211 for local information and referrals.
Medicaid questions
Florida Medicaid Help Line: 1-877-254-1055
Important Duval County Medicaid Contacts
Florida Medicaid Help Line
1-877-254-1055 Statewide
Florida Department of Health in Duval County
904-253-1000 Jacksonville
DOH-Duval Central Health Plaza
904-253-1000 515 W. 6th St.
DOH-Duval Women & Children
904-253-1080 515 W. 6th St.
DOH-Duval Comprehensive Care Center
904-253-1040 515 W. 6th St.
DOH-Duval South Jacksonville
904-253-1130 3225 University Bl
JTA Connexion Eligibility
904-265-6001 100 N. Myrtle Ave.
JTA Connexion Reservations
904-265-6999 Jacksonville
United Way 2-1-1211
904-632-0600 Duval County
Agape Family Health
904-760-4904 Multiple Jacksonville locations
Sulzbacher/Duval Family Health Center
904-394-1660 Jacksonville
Contact information and services can change. Verify details with the organization before traveling.
Frequently Asked Questions
Where do I apply for Medicaid in Duval County?
Apply through Florida's MyACCESS system. Duval County residents use the same statewide Florida Medicaid application process as residents of other Florida counties.
Is there a Duval County Medicaid office?
Florida Medicaid is administered statewide. For assistance with public-benefit applications and MyACCESS matters, Duval County residents can use available DCF service resources, including the Jacksonville Service Center. Verify current office information before visiting.
What Medicaid region is Duval County in?
Duval County is in Florida Medicaid SMMC Region B.
What hospitals in Jacksonville accept Medicaid?
Several major Jacksonville hospitals serve Medicaid patients, but participation depends on the particular Medicaid managed-care plan and service. Always verify network participation before non-emergency care.
Where can I find a Medicaid doctor in Jacksonville?
Start with your managed-care plan's provider directory, then call the provider to confirm that the doctor accepts your specific plan and is accepting new patients.
Does Medicaid provide transportation in Duval County?
Eligible Medicaid recipients may have access to transportation for covered healthcare services. Contact your Medicaid plan for the applicable transportation process. JTA also operates Connexion and Connexion Plus for eligible transportation-disadvantaged and disabled residents.
Where can I find a community health center in Jacksonville?
Jacksonville has multiple community health centers, including Agape Family Health and Duval Family Health Center/Sulzbacher locations.
Where can pregnant Medicaid recipients get care?
DOH-Duval operates women's health and prenatal services at locations including Central Health Plaza and South Jacksonville Health Services.
Where can seniors get Medicaid help?
Seniors can use Florida Medicaid resources as well as local aging organizations such as ElderSource and community healthcare organizations.
What should I do if I lose Medicaid?
Read your notice immediately, determine why coverage ended, check whether additional information can be provided, and determine whether you have appeal rights or should reapply.
Can I appeal a Medicaid decision?
Depending on the decision, you may have grievance, appeal, or Medicaid Fair Hearing rights. Follow the instructions and deadline in your notice.